FAQ

Do you have any questions about your order, Ekta Helsinki or do you just need some guidance? Below you’ll find our most frequently asked questions. If you can't find the answer please feel free to contact us directly. 

How can I pay? 

You can pay with Mastercard, Visa or Klarna.  

Where does Ekta Helsinki deliver?

We currently deliver to all countries within the European Union.  

How do you ship within Finland and the Nordics and how long does it take to receive an order?

Within Finland and the Nordics we use Posti Green and the shipping takes between 3-5 business days.

International orders - where do you ship and how long does it take?

We ship to all countries within EU. For all international orders we cooperate with DHL Express. It will take between 5-8 business days for your order to arrive.  

When your order has left our warehouse a delivery confirmation note will be sent to the email address provided in connection with your purchase. If you have not received this confirmation within 24 hours, please contact us by sending an e-mail to team@ektahelsinki.fi.

When your order has been delivered to the nearest pick-up point, you will be notified via the contact information provided in connection with your purchase.

Can I return an item? 

For a return to be accepted, it must be sent back within 14 days and received by us in an unchanged condition. 

Once the return is processed and accepted, we will give you a full refund by way of your original payment method. 

How much does it cost to return an item? 

Within Finland we offer free returns. International returns are paid by the customer.

When will I receive my refund if I have returned an order? 

Returned items can take up to 14 business days to be processed. When the item in question has been registered as a return, we will cancel or refund your payment. Refunded money should register in your account within 3-5 business days. 

Payments with Klarna 

If you have paid with Klarna you need to register the return by visiting to the Klarna portal. Select the order and click 'returns'. This will pause your payment due date until the return has been processed. Klarna will then provide you with your new invoice total or send a confirmation email when there's no payment due anymore. If you have already paid you will receive your refund within 3-5 business days.

Where are Ekta Helsinki products made?

All our products are designed and manufactured entirely in Finland. Our aim is to keep everything as local as possible, from the shearing of the sheep, to the packaging of your goods. 

What is Finnish sheep wool?

Finnish sheep wool is wool that has been sheared from Finnish sheep (sheep living in Finland). Local farmers who hold sheep, will shear the sheep for the sheep's comfort. We will repurpose this wool, by washing and spinning it into industrially usable yarn.

Where do the sheep come from?

The sheep that are used for our wool come from ethical sheep farms all over Finland where they have been treated with great care. 

Will the sheep be harmed during shearing?

The shearing is done for the comfort of the sheep. It is a gentle and quick process and does no harm to the sheep.