Do you have any questions about your order, Ekta Helsinki or do you just need some guidance? Below you’ll find our most frequently asked questions. If you can't find the answer please feel free to contact us directly.
What type of payment do you accept?
We accept payments through credit cards (Mastercard, Visa, American Express), Apple Pay and Paypal in 140+ currencies using Shopify Payment system, and you will be charged in your local or preferred currency.
In Finland it is also possible to pay with Klarna or via a Finnish internet bank.
SHIPPING & DELIVERY
Where does Ekta Helsinki deliver?
We deliver worldwide.
How do you ship within Finland and the Nordics and how long does it take to receive an order?
Within Finland and the Nordics we use Posti Green and the shipping takes between 3-5 business days.
International orders - how long does delivery take?
For all international orders we cooperate with DHL. Within EU it will take between 5-8 business days for your order to arrive. For all countries outside of EU it will take between 10-14 days for your order to arrive.
When your order has been delivered to the nearest pick-up point, you will be notified via the contact information provided in connection with your purchase.
How much does shipping cost?
We ship from Finland and deliver within EU for free.
For orders outside of EU shipping costs will be calculated at checkout.
Is it possible to track my order?
Yes, it is possible to track your order. Once an order has been placed you will be sent a tracking number from the shipping company (Posti in Finland, DHL for international orders).
Can I return an item?
For a return to be accepted, it must be sent back within 14 days and received by us in an unchanged condition.
Once the return is processed and accepted, we will give you a full refund by way of your original payment method.
How much does it cost to return an item?
Within Finland we offer free returns. International returns are paid by the customer.
When will I receive my refund if I have returned an order?
Returned items can take up to 14 business days to be processed. When the item in question has been registered as a return, we will cancel or refund your payment. Refunded money should register in your account within 3-5 business days.
Where are Ekta Helsinki products made?
All our products are designed and manufactured entirely in Finland. Our aim is to keep everything as local as possible, from the shearing of the sheep, to the packaging of your goods.
What is Finnish sheep wool?
Finnish sheep wool is wool that has been sheared from Finnish sheep (sheep living in Finland). Local farmers who hold sheep, will shear the sheep for the sheep's comfort. We will repurpose this wool, by washing and spinning it into industrially usable yarn.
Finnish sheep wool is a natural and renewable material, it’s ecological and 100% biodegradable and recyclable. The Finnish sheep wool has more lanolin than other wool types and is good for your skin. The lanolin makes it softer, more stain resistant and water-repellent. The wool is elastic, breathable and durable, and does not itch or pill easily. Our wool is comfortable to wear all year round and it is easy to care for.
Where do the sheep come from?
The sheep that are used for our wool come from ethical sheep farms all over Finland where they have been treated with great care. Mulesing is strictly prohibited in Finland, hence all Finnish wool is mulesing-free.
Will the sheep be harmed during shearing?
The shearing is done for the comfort of the sheep. It is a gentle and quick process and does no harm to the sheep.