Shipping & Returns

All orders are shipped within 5 business days. 

Shipping within Finland

We use Posti and Matkahuolto as our shipping partners within Finland. Your order will be shipped to a pick-up point chosen by you. The shipping to a pick-up point is free of charge for any purchase above 150 EUR. For a purchase less than 150 EUR we charge a shipping fee of 7,90 EUR. 

For orders that have not been picked up within the time frame set by the shipping company, we have the right to charge a fee of 15€ for our handling cost of the order.  

International shipping

We ship to Austria, Belgium, Denmark, Estonia, France, Germany, Latvia, Lithuania, Luxemburg, Netherlands, Norway, Spain, Sweden, UK, US and Canada. International shipping is provided by Postnord and UPS.

For orders to Sweden the shipping cost is 10,90 EUR. For other European orders the shipping cost is 15 EUR. For orders to the US and Canada the shipping cost is 35 EUR. For all international orders over 500 EUR we offer free shipping. 

Returns

You have the right to return your purchase within 14 days after you have received your order. We offer free returns within Finland. If you wish to make a return, please send us an e-mail to team@ektahelsinki.fi and specify the item you wish to return and the reason for the return. We will then send you further instructions. 

Please pack the item carefully (preferably in the same package as you received the item). The item to be returned should be unused and have the original tag on. 

International returns

We offer returns within Europe. If you wish to make a return, please send us an e-mail to team@ektahelsinki.fi and specify the item you wish to return and the reason for the return. We will then send you further instructions. For US and Canadian customers returns are paid by the customer.