Shipping
We aim to ship within 3-5 business days.
Shipping within Finland
We use Posti as our shipping partner within Finland. Your order will be shipped to a pick-up point chosen by you. Posti shipping is free of charge for any amount of purchase within Finland.
International shipping
International shipping is provided by DHL. Shipping within EU is free of charge.
Returns
You have the right to return your purchase within 14 days after you have received your order (as a private person). If you wish to do so, please send us an e-mail to team@ektahelsinki.fi and specify the item you wish to return and the reason for the return. We will then send you a return label for you to attach on the package.
Please pack the item carefully (preferably in the same package as you received the item). The item to be returned should be unused and have the tag on.
Returns within Finland
The package can be returned to a Posti outlet with the Customer return label provided by us attached on it.
We offer free returns within Finland.
For orders that have not been picked up within the time frame set by Posti, we have the right to charge a fee of 15€ for our handling cost of the order.
International returns
International returns are paid by the customer.
The product is made out of 100% Finnish sheep wool. Sheep wool is easy to keep clean. Wool is known to have antibacterial and antimicrobial properties, and is also breathable, absorbing perspiration and moisture while keeping the skin dry. Thus, it is not necessary to wash wool products often, in fact it is better for the environment to steam iron or air them. When needed to wash, wash by hand in cold water or in the washing machine, as long as you use the wool programme and keep the temperature at 30 degrees maximum. Use a wool detergent if wanted and do not centrifuge.